NORTHWOOD GLASS ART & GIFTS - RETURNS
REFUNDS & PROBLEMS
Our goal is your complete satisfaction, continued patronage, and positive word-of-mouth recommendation. Each item is inspected prior to shipping for chips, scratches and breaks and then carefully packed and shipped. Northwood Glass Art & Gifts provides a SIMPLE REFUND POLICY should the item be damaged or if you are not otherwise satisfied. Please note that all orders are subject to product availability. In the event your item is momentarily unavailable, you’ll quickly be notified and we'll let YOU decide if you would like to wait or receive a refund. We want you happy!
SIMPLE REFUND REQUEST PROCESS:
Notify us by email or phone within 48 hours* of receiving item. You will be emailed a "Return Authorization Number". Please write this # on the front of your package. Return shipping fee is at customers's expense.
Once you have received our "Authorization #", simply place the item in the original box and packaging in unused condition. To receive a full refund, return of product must be received by Northwood Glass Art & Gifts within 7 days following the Refund Request Notice.
If we error in the order, we will gladly exchange the item and you will be issued credit for the return postage.
ALL non-damaged items returned to Northwood Glass Art & Gifts will be shipped at the customer's expense.
*In the event that your Refund Request Notice is not received by Northwood Glass Art & Gifts within 48 hours of its original arrival date, a 20% percent restocking fee will be applied. In the event the return of product is not received within 7 days of the original Refund Request Notice response or without ALL original box, packing or like new condition Northwood Glass Art & Gifts may, at its sole discretion, impose up to a 50% restocking fee or deny refund due to customer related damage.
Northwood Glass Art & Gifts wants you happy, as such we offer the above SIMPLE REFUND POLICY, however Northwood Glass Art & Gifts has no direct control over shipping services such as Federal Express, UPS, or USPS and does not guarantee your item to arrive by any estimated shipping date, only that we will promptly ship your item out to the requested address in the specified time frame.